Dear Shareholders,
During the past ten years (the end of 2012 - 2022), the Board of Directors has established and implemented a system of an effective risk management system, a dynamic business apparatus, well accomplished the annual goals and strategic goals.
In the first five-year period (2013 - 2017), the Board of Directors focused resources to overcome the existing systems results from the past, changing business models, arranging qualified personnel suitable for the job position, consolidating the distribution channel system, making adequate provision for outstanding bad debts, etc.
The next five years (2018 – 2022) are a breakthrough in many aspects. High business efficiency next year more than a year ago. ROE, which represents value to shareholders, is always among the highest in the market school. In addition to basic traditional activities, ACB also focuses on exploring new business segments, such as: life insurance agency activities, which have brought in a large source of income, promoted digital banking activities, etc.
In general, the total assets have grown steadily, the expense-to-income ratio has improved significantly, resulting Impressive business, service quality is always improving, and credibility is ranked by the State Bank and other organizations high rating.
And if you look back on the way from the day of its establishment, in each of its development stages, ACB cares environmental, social and governance domains to varying degrees. In the past ten years, ACB has focused on for changing employees' awareness in environmental protection, from not caring to have interest; From raising awareness to committing to being ready to act, implementing each individual's responsibilities for this work in a real way. In 2022, the environmental protection program has started spillover to other stakeholders of ACB.
The Board of Directors affirmed that the ESG program, especially the E (environmental) factor, will be an important content in the business strategy of ACB.
At the beginning of 2022, the Board of Directors appointed a new General Director, an adult from the position of ACB credit officer since 1996, with many positive and effective contributions. The Board of Management will have many key programs to implement, in order to successfully implement the 2019-2024 strategy, ensure ACB's high growth, safe and effective operation as expected of shareholders, and have sustainable competitiveness.
